Terasen Gas application is approved for US$115 million customer care enhancement project

In BC, public utilities are regulated by an expert administrative tribunal called the BC Utilities Commission. Terasen Gas was the predecessor to FortisBC, and is the largest gas utility in western Canada serving over 900,000 customers. Terasen Gas wished to invest $115 million to insource customer care functions. Matt acted as lead counsel for Terasen Gas in obtaining the necessary approval (a Certificate of Public Convenience and Necessity). This is the link to the decision G-23-10 and G-141-09