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Introduction to Workers’ Compensation Claims Management

Labour, Employment & Human Rights Group, Environment, Health and Safety Prevention Services, Occupational Health and Safety & Workers Compensation Course
Where 333 Bay Street, Suite 2400
Bay Adelaide Centre
Toronto, ON
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The Workplace Safety and Insurance Act (WSIA) governs workers' compensation in Ontario. This course introduces the provincial legislation, reviews the basics of accident reporting, managing workers' compensation claims and reducing accidents costs to participants. The course reviews how claim decisions are made and the appeals process. Tribunal decisions will be reviewed and discussed in class.

This course, designed by Norm Keith, B.A., J.D., LL.M., CRSP, a leading employment and labour lawyer and author of Canadian Health & Safety Law, focuses on:

  • Claims management strategies and cost savings
  • Understanding the criteria used by the WSIB to allow claims
  • Overview of the provincial workers' compensation legislation
  • Adjudication of occupational disease, chronic pain and mental stress claims
  • Early and safe return to work initiatives
  • The powers of the workers' compensation board to enforce their respective provincial legislation
  • Understanding your experience rating system
  • Worker duties to co-operate with return-to-work efforts of the employer
  • Appealing decisions to the respective workers' compensation board


  • One day


  • 8:30 am - 9:00 am Registration and Breakfast
  • 9:00 am - 4:00 pm Program
  • 12:00 pm - 1:00 pm Lunch (on your own)

Note: The hours from this non-accredited seminar may be applied towards the 9 Substantive Hours of annual Continuing Professional Development (CPD) required by the Law Society of Upper Canada for Ongoing Members. Please note that this seminar is not accredited for Professionalism Hours and cannot be counted for New Members or for Professionalism Hours for Ongoing Members.


Operation managers, workers' compensation claims administrators, human resource managers, OHS managers, nurses, physicians, in-house legal counsel, office managers, health and safety members and representatives.


This is an in-person course.


The cost of this seminar is $295 plus HST per registrant.

For more information

Cassandra Patrick
+1 416 943 8976