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Workers' Compensation Claims Management

Labour, Employment & Human Rights Group, Environmental, Health and Safety Prevention Services, Occupational Health and Safety & Workers' Compensation Group (Fasken Martineau Institute)
Where Fasken Martineau
333 Bay Street, Suite 2400
Toronto, ON
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The Workplace Safety and Insurance Act (WSIA) governs workers' compensation in Ontario. This course introduces the provincial legislation, reviews the basics of accident reporting, managing workers' compensation claims and reducing accident costs to participants. The course reviews how claims decisions are made and the appeal process. Tribunal decisions will be reviewed and discussed in class.

This course, designed by Norm Keith, B.A., J.D., LL.M., CRSP, a leading employment and labour lawyer and author of Canadian Health & Safety Law, focuses on:

  • Overview of the Workplace Safety and Insurance Act;
  • Understanding workers compensation benefits and how entitlement decisions are made;
  • Effective accident investigations and completing the WSIB Form 7;
  • Effective claims management and cost saving strategies;
  • Overview of the re-employment and co-operation obligations for Early and Safe Return to Work (ESRTW) and effective return to work techniques;
  • Techniques for managing challenging claims;
  • Appealing WSIB decisions and understanding the appeal process.


1 Day


  • 8:30 am - 9:00 am Breakfast and Registration
  • 9:00 am - 4:00 pm Programme
  • 12:00 pm - 1:00 on Lunch (on your own)

Note: The hours from this non-accredited seminar may be applied towards the 9 Substantive Hours of annual Continuing Professional Development (CPD) required by the Law Society of Upper Canada for Ongoing Members.


Operation managers, workers' compensation claims administrators, human resource managers, OHS managers, nurses, physicians, in-house legal counsel, office managers, health and safety members and representatives.


This is an in-person course.


The cost of this course is $295 + HST per registrant.

For more information

Cassandra Patrick
+1 416 943 8976